A client I hadn’t heard from for a few months contacted me out of the blue.
Customer: Do you have something to tell me?
Me: …Hello how are you?
Turns out they thought I had been a bit rude in reminding them of my last payment (I’d say I was quick) and hadn’t been in touch to teach myself a lesson.
Unfortunately for them, I had been full of customers who had since paid on time and hadn’t noticed.