Need to hear it again?

I run the website and social media for a car dealership.

Customer: Hey, our website is showing that finance rate on this vehicle, can you remove it?

Me: No, it is controlled by the OEM. Why, is it wrong? I can call someone to change it.

Customer: No, we just don’t want to advertise it. So can you delete it?

Me: No, it is controlled by the OEM.

Customer: So you can’t delete it?

Me: (Am I taking crazy pills?) No it’s OEM controlled …

The message Need to hear it again? first appeared on Clients From Hell.

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