When I work with clients abroad I try to be very patient because there is always a possibility of a language or culture gap. This guy was just old.
Me: Here’s everything you asked for!
A week later.
Customer: So here is what I need. [sends an identical list of what I provided him last week]
Me: So just to clarify, are other files not working? Something wrong with that?
Customer: … Hmmm… Let me see.
A few more days.
Customer: Okay, the printer says we need it early next week.
Me: Do they need anything else or will the work in the folder I shared with you do?
Customer: I don’t know which file you are talking about.
I’m sharing the folder so it’s at the top of his inbox.
Customer: Oh, if I click [the folders] there are files in there!