Help me, I’m useless. – Customers from hell

Customer: Hello, I know your help desk ends at 6 p.m., but the CEO is meeting at 9 p.m. due to the time difference, and we need your help.

Me: Sorry, but unfortunately we can only help you during working hours.

Customer: Well, it’s urgent and it’s a huge meeting with all the executives. You have to make a plan to help him.

Me: What assistance is required anyway?

Customer: Well, we’ve got all the details, but we just need someone to physically dial the number over the phone.

Me: I do not understand. It’s a normal phone, isn’t it? Can’t the CEO just dial the number? I don’t understand why assistance is needed.

Customer: No, someone has to be there to call for him. He doesn’t compose.

I did what any sane person would do in this situation: I prepared a practical handout titled “HOW TO CALL A PHONE” and left work at 6:00 PM.


A blast from the past of the Clients From Hell archives!

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