Continue … Where? From where? – Customers from hell

I had a client sign me up to create and maintain a social media campaign for their business. We had a first meeting where he asked me to describe my process and explain my rates. I did. Then after the meeting he hired me from the website and automated processes I had in place. Here’s the thing: At no point in this whole process did he tell me anything about what he wanted. I asked for more information, but he never responded to any email. Then he reached out independently (ignoring all my other posts):

Customer: How is it going?

Me: Well, I haven’t started yet. I still need your input before I do anything.

Customer: Well what have you been doing all this time?

Me: Other work, and TRYING TO CONTACT YOU.

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