But do not worry! – Customers from hell

The manager of a company I started a year ago recently retired. The new manager contacted me to follow up on the maintenance contract.

Customer: I don’t like the look of the site, you’re going to have to completely redesign it.

Me: Your contract only covers maintenance and monthly updates, but I can send you a quote for a redesign if you’re interested.

Customer: Speaking of which – let’s put that old thing aside and ask you to refund us what we already paid you for a year of maintenance and updates. Don’t worry though! The site redesign should cost about as much as we’re giving you.

A blast from the past of the Clients From Hell archives!

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