September 23, 2021

OntopNaija

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Facepalm extravaganza – Customers from Hell

 

Far from the worst buyer I’ve ever had, however positively the one with a novel drawback.

I make customized costume gadgets. My web site has a contact type specifying the data I want for a quote: a photograph of the merchandise, the specified dimension and colours if the primary picture isn’t correct. It’s that easy. Aside from this man.

First e mail, through the contact type:

Buyer: Hello I would love an article to be achieved, I’ll ship you a photograph.

Instantly after receiving a second e mail, with a single hyperlink. The hyperlink opened to a photograph in Google Picture Search. Not an attachment of the picture itself, however the search outcomes.

Instantly after, a second e-mail, similar outcome, totally different picture. However these two collectively had been sufficient for me to at the least perceive what object he was on the lookout for.

Then I acquired a fourth e mail, asking me if I had acquired the earlier emails. All of this inside 5 minutes and every mail was despatched individually, not as a reply or a sequence.

I contacted the shopper, made a quote (estimated the dimensions because it was by no means specified and assumed they’re sending the right colour).

The shopper then requested for extra particulars, solely to say later that they would wish a very totally different colour scheme. And after 4 emails, confirming the worth and all particulars right, he let me know that he was solely informing him to possibly purchase it sooner or later. Maybe.

I confronted quite a bit that day.

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