Home Affairs will offer these five additional services at level 2

Home Affairs will offer these five additional services at level 2

Home Secretary Aaron Motsoaledi released the latest guidelines for departments under level 2 lockdown on Friday, August 28.

a briefing, he said the new regulations had been published Gazette. According to the official government journal, Internal Affairs will offer five additional services at level 2.


The following additional services will be provided by the Ministry of the Interior Alert Level 2 of the period of the National Disaster State:

  • Requests for the first issue of identity card or green bar code identity document;
  • Requests for identity cards or green bar-coded identity documents by people who were issued with a temporary identity certificate the national state of disaster, these certificates have expired;
  • Requests for modification of personal data;
  • Requests for rectification of personal data; and
  • Back Office file recovery services.

All temporary identity certificates issued the period of the national state of disaster that have not yet expired on the date of the start of these instructions have been extended until October 31, 2020.


Although some services have been brought down to level 2, the eHomeAffairs portal will remain disabled new applications are still not accepted current level of lockdown.

Refugee reception offices and borders across the country also remain closed while VFD officers are only open by appointment.

“VFS offices are only open by appointment for the collection of results on claims that were made prior to the lockdown,” Motsoaledi said.

“At each level of foreclosure, we analyze the number of people who normally visit our offices and determine what services we can safely offer. At all times, we aim to protect the lives of our employees and citizens while ensuring access to essential services. In fact, the pandemic is still with us and we want to reduce to a minimum the number of people who could be exposed to the virus in our offices, ”he added.

From the start of the lockdown until August 21, 2020, Home Affairs has assisted more than 1.6 million people who have visited its offices with crucial enabling documents.


Between March 27, 2020 and August 21, 2020, the Ministry of the Interior issued 347,787 temporary identity certificates. Gauteng accounted for most of these TICs and issued 92,597.

“Of the total ICT issued, 65,129 have expired. Holders of these expired TICs can now apply for Smart IDs. The validity period of the remaining 282,658 TIC has been extended until October 31, 2020, ”Motsoaledi said.

On average, the department processes a million first-time requests per year, most of them from learners. The ministry received a report from Department of Basic Education indicating that there are 637,767 learners who do not have identifier.

Motsoaledi also said that South Africans who are abroad and must return to South Africa can apply for emergency passports. The department, in partnership with banks that participate in the online smart passport and identity card application system, opened collections for customers who had requested these documents before the lockdown.

This service will only be provided on Mondays, Wednesdays and Fridays bank opening hours. People who requested these documents before March 26, 2020, the start date of the lockdown, can pick up their smart ID cards and / or passports at selected bank branches.

The bank branches that will reopen for the collection of ID cards and smart passports are:

  • Absa Greenacres, Port Elizabeth
  • Absa Sandton City
  • Absa Towers, Johannesburg
  • Absa Lifestyle, Centurion
  • Lifestyle ETF, Centurion
  • FNB Menlyn, Pretoria
  • FNB Merchant, Sandton
  • FNB Portside, Cape Town
  • Investec Bank Sandton
  • Nedbank Arcadia
  • Nedbank Constantia Kloof, Roodepoort
  • Nedbank Rivonia
  • Nedbank St Georges Mall, Cape Town
  • Standard Bank Simmonds Street
  • Standard Bank Canal Walk, Cape Town
  • Standard Bank Killarney Mall
  • Standard Bank Centurion Lifestyle
  • Standard Bank Kingsmead, Durban
  • Standard Bank Jubilee Shopping Center, Hammanskraal


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